Frequently asked questions

A few things to know before ordering. For full terms, follow the policy linked in each answer.

How do you grade records?

We follow the Goldmine standard and assess the record, sleeve and obi separately. If a copy falls between two grades, we use the lower one. See the condition guide for the full scale and inspection process.

What do Media and Sleeve mean?

Media describes the record; Sleeve describes the jacket. They are graded separately. See the record grades and sleeve grades.

Is an obi or insert included?

Included obi, inserts and other extras are named in the product description and shown in the photographs. If the description does not mention an obi, it is not included. Read about obi and inserts.

Can I return a record?

Returns are accepted for damage in transit or an incorrect item. A record that matches its stated grade is generally not returnable. Check the refund policy for the contact deadline and return requirements.

Which shipping services do you use?

Orders ship from Japan: Yamato Transport within Japan and Japan Post international mail overseas. The shipping policy explains the available services and charges.

When will my order be dispatched?

For credit card, PayPal and bank transfer payments, orders are dispatched within 3–5 days after payment is confirmed. This is the dispatch window, not an arrival estimate. See the shipping policy.

What if my order has not arrived?

Please email info@musicforecast.org with your order number so we can look into it.

What if my record is damaged or the wrong item arrives?

Please read the refund policy and email info@musicforecast.org with your order number and photographs showing the issue.

Can I change the items in my order?

As a rule, we do not accept changes to ordered items. If you have a question about your order, contact Music Forecast.